Referral intake and admissions
Referrals logged, acknowledged, and tracked to admission.
Managed care coordination and revenue functions
No patient should feel handed off between care settings.
Kairo runs the non-clinical work around every care transition — intake, scheduling, order management, discharge follow-through and billing — for hospitals, skilled nursing facilities and home health agencies. Inside your systems, for a fixed monthly fee per function, sized to volume and tied to the targets you agree.
We run the function. Your licensed team keeps every clinical decision.
Who we serve
Coordination across every handoff after the hospital.
One team model, built around your workflows, systems, and escalation paths.
01
Hospitals & health systems
Discharge coordination, follow-up booked before the patient leaves, outreach through the 30 days after discharge, and revenue follow-up.
See hospital functions 02Skilled nursing facilities
Hospital-referral response, admissions, family updates, discharge logistics and billing.
See SNF functions 03Home health agencies
Referral intake, first-visit scheduling, order management and billing — from referral to paid claim.
See home health functionsWhat we run
Functions we own end to end.
Each function comes with a Kairo team lead, quality review, backup cover, agreed targets, and a monthly report.
Scheduling and follow-up
Appointments, first visits, reminders, and missed-visit recovery.
Order management
Physician orders sent, chased, and tracked until signed.
Discharge and transition follow-through
Discharge logistics, records, and post-discharge outreach.
Billing and revenue follow-up
Eligibility, authorizations, claims, denials, and A/R worked to target.
Family and patient communication
Approved, non-clinical updates and next-step guidance.
Founding team experience
A new company. An experienced team.
Kairo's founders built and run a care coordination program operating across 12 states. Over its two most recent completed reporting months, that program averaged more than 1,000 patients coordinated, 13,000 outreach calls and 12,000 visits scheduled each month. Kairo brings the same operating model to hospitals and post-acute providers with its own dedicated team.
1,024patients coordinated per month
13,041outreach calls per month
12,499visits scheduled per month
12states served
Founding team's program, monthly averages, August–September 2026.
Operating activity of a care coordination program built and run by Kairo's founding team, averaged over August–September 2026 and rounded to the nearest whole number. These are activity measures, not clinical outcomes, and not results of Kairo client engagements.
How it works
A defined path from assessment to accountability.
Each engagement starts narrow, in your systems, with shared definitions of the work and the reporting.
- 01
Weeks 1–2
Assess
We map your volume, work queues, current operating setup, escalation needs, and today’s cost.
- 02
Weeks 3–6
Design
We agree the functions we will run, the targets, scripts, escalation paths, and system access with your team.
- 03
Weeks 7–10
Go live
Kairo takes over the agreed functions inside your systems on one unit, service line, facility or branch.
- 04
Every month
Report
Monthly report against agreed targets, quality review, and a decision at day 90.
Why a managed function
Not more staff. A function that runs.
Adding people—on payroll or through a contractor—still leaves you managing the work. Kairo takes the function off your desk and is accountable for the results.
| Hiring staff | Contract workforce | Kairo managed function | |
|---|---|---|---|
| Who manages the work | Your managers | Your managers | Kairo team lead |
| Cover for absences and turnover | Yours to find | Yours to find | Built in |
| Quality review | Up to you | Rarely included | Weekly QA |
| Targets and monthly reporting | Up to you | Rarely included | Agreed targets, monthly report |
| Data protection | Your policies | Varies | BAA, work only inside your systems |
| How you pay | Salary plus overhead | Contract fees | Fixed monthly fee per function, sized to volume |
Your assessment compares Kairo’s fee with the full cost of running the work in-house, and with the revenue faster, cleaner work brings in.
Request an assessmentWhat you see every month
A coordination model you can measure.
Targets are agreed with you before go-live. Kairo is accountable for them, and reports against them every month.
Reached on time
Share of patients or families contacted within the agreed post-discharge window.
Follow-up booked
Completion of follow-up appointment coordination before or after transition.
Records delivered
Requests completed and continuity records confirmed to the next care setting.
Escalations closed
Defined non-clinical exceptions routed and resolved through your escalation process.
Patient & family experience
Approved feedback and call-quality measures for the communication experience.
Claims and A/R
Claims accepted on first submission, denials resolved, and A/R over 60 days.
A clear boundary
The work is non-clinical. The accountability is not.
Kairo runs non-clinical and administrative functions, including billing under your policies. Clinical judgment, medical advice, triage, and diagnosis coding stay with your team, and your organization remains responsible for claims submitted under its provider numbers. Any symptom or clinical question goes to your staff through the escalation path you set.
About Kairo
The quieter work is often the work that changes everything.
Kairo runs the non-clinical and revenue functions that make a care transition easier to understand, easier to act on, and easier to report — and is accountable for the results.
Meet KairoA considered next step
Let’s make the next step clearer.
Tell us where a transition breaks down today. We will shape the first conversation around the workflow, team, and service line that matter to you.
Prefer email?hello@kairohealthus.com